Exchange & Return Policy


Exchange & Return Policy

For all the Return and Exchange, please write to us at support@intrbng.com

 

  • Kindly note that all exchanges and returns are subject to team's approval and only if the customer informs us of any issue within seven days of delivery along with a valid reason of return.
  • In case of a size issue or the wrong product is received, you can raise the exchange request within seven days of delivery of the product (including the day of delivery).
  • We can exchange the product with another size or the correct product of the same value. There are no extra charges, and we can arrange the reverse pickup.
  • If the value of the new exchange product is higher, then the difference amount should be paid online.
  • The products must have the original sticker label attached, be folded correctly, and be adequately packed so they are not damaged in transit. Without it, the exchange will not be processed.
  • We do refunds only in genuine cases of delivery of defective products and on no other grounds including color mismatch and design print size. In the event of delivery of faulty products, you have to email our customer support team at support@intrbng.com along with the details of the order, the nature of the issues, and photographs of the defective product.
  • In some exceptional cases, if a return is accepted (no delivery issue and the correct order is delivered), then Rs 100 will be deducted from the refund amount. The amount deducted is for the reverse pickup service provided by the logistics partner. 
  • The refund will be processed to the source payment method or to your given bank account if requested.
  • Please note that the product color and design may vary slightly from those displayed on our website, social media pages and ads hence cross validating the color as per the hex color codes shared on ever page becomes paramount.
  • Returns and refunds are not possible if there is a slight variation in the color or design of the product delivered.
  • In the event, on our verification, if observed that the defect is incurred due to any of your actions or omissions, then we won't be initiating the refund.
  • Please do not accept damaged packages at the time of delivery to avoid conflicts later.
  • We reserve the right to refuse any returns or exchanges if we determine that the request does not qualify.
  • Exchange/Return requests will only be processed once per order.
  • Any Product Used/Washed Once Cannot be Exchanged or Refunded.
  • Any product bought during the sale or with a discount code will not be eligible for a refund.
  • Free exchange on Size issues but no Refund.

 

Working Hours: 10 AM to 10 PM (Monday to Saturday)

Team INTR B'n'G

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